Business Name: Frozen Kashmir
Address: Druroo, Tangmarg, Jammu and Kashmir – 193403
Email: info@frozenkashmir.in
Phone: +91-60060 99960

Frozen Kashmir aims to provide transparent and fair refund practices.

1. Cancellation by Customer

• 30 days before travel: 10% deduction of total package cost
• 15–29 days before travel: 25% deduction
• 7–14 days before travel: 50% deduction
• Less than 7 days before travel or no-show: No refund

2. Cancellation Due to Weather / Natural Conditions

Kashmir is subject to weather changes, snowfall, road closures, and government restrictions. In such cases:

• Alternative arrangements will be provided where possible.
• Refunds (if applicable) will be processed after deducting non-refundable bookings.

3. Refund Processing

• Approved refunds will be processed within 7–14 working days.
• Payment gateway or bank transaction charges may be deducted.